Privacy Policy

As with all on-line businesses, ENJA needs to save some information about its customers and other persons who visit and interact with our website.

This Privacy Policy explains what type of information that we save and process, why we need to do it, as well as how these activities may affect you. You are further protected by the General Data Protection Regulation (GDPR), Directive 95/46/EC.

This policy has two sections: A Glossary of terms, and then the notice itself.

Please be aware that this privacy notice may be updated from time to time based on the changes made to European Consumer Protection laws and Directives as well as releant consumer laws in Spain.

Where and when appropriate, we may notify you on this website, or through the email that you have provided us, if this or any of our policys have changed, but recommend that you visit our Website regularly. Any changes that we make to our policies will be immediately effective once we post them.

GLOSSARY

ENJA Representative – Any person who is directly employed by ENJA or a member of ENJA’s oganisation and is authorized to represent ENJA.

GDPR – Refers to the General Data Protection Regulation (GDPR), Directive 95/46/EC

Personal Data – Information that is supplied by you into any of our on-line forms, purchases (or other on-line data collecting functions) which pertain to your personal information and/or identity and that is NOT available to the general public. This data is considered personal information. For example, date of birth, marital status, any Tax or Passport IDs, financial records, credit information, medical history, where one has traveled, etc. These are all examples of personal information that is NOT public information. See GDPR Directive for further information on the definition of personal data.

Processing Personal Data – According to the European Commission, processing covers a wide range of operations performed on personal data, including manual and/or automated processes. For, example collecting, recording, organizing, structuring, storing, adapting or retrieving, consulting, using as well as disclosure by transmitting, disseminating or otherwise making available or restricting, erasing or destroying personal data.

Privacy Policy – Is a statement or legal document that discloses some or all of the ways a party gathers, uses, discloses, and manages a customer or client’s data. I.e. This Policy that you’re reading.

Cookies – So called “HTTP cookies” store information on your web browser when you visit our Website. ENJA 3rd party Web servers generate these cookies and send them to the visiting browsers, which then include these cookies for future visits by you to our site (so called HTTP requests). There are four types of Cookies that ENJA may use from our Website. These are:

1. Session cookies
   A session cookie helps our website track your visit. Session cookies are deleted after your visiting session ends. For example, once you log out of your ENJA account or exit the ENJA website. Session cookies have no expiration date, which tells your browser that they can be deleted once your session is done.
2. Persistent cookies
   These kinds of cookies remain in your browser for a predetermined length of time, perhaps a few hours, a day, a week, or even years. Persistent cookies always contain an expiration date and when the date is expired your browser can delete it.
3. Authentication cookies
   Authentication cookies are used only when you are given a personal log-in to any ENJA on-line service and these cookies help manage the security around your sessions. These are generated as soon as you log into your account via your browser. They ensure that any sensitive data that you enter is delivered to the correct user session by associating your account information with a cookie identifier string that verifies that you are you and want to come in.
4. Tracking cookies
   Tracking cookies are generated by 3rd party tracking services (used by browsers and search engines such as Google, Chrome, Edge, etc.) in order to record your activity on Websites (like ours). Browsers (like yours) send this record to the associated tracking service the next time it loads a page on our website.

NOTE: You can change how your web browser interacts with our cookies at any time by visiting the Cookies Settings page on your browser, or using the Cookie Settings found on our website.

HOW AND WHEN ENJA MAY COLLECT PERSONAL, PUBLIC OR NON-PUBLIC, INFORMATION :

All of the data that ENJA receives and stores about you via our Website, comes directly from you.

ENJA gets this data when you interact with our Website, fill in its forms, questionnaires, subscribe to something or are given access to any of ENJA’s IT-tools through personal log-ins, etc. You may also send us personal, non-public, data when you correspond with ENJA representatives via email, telephone, text messaging, paper or other means.

When you visit the ENJA Website and interact with it, ENJA may collect data using cookies and other similar technologies, collecting things like technical data about what type and brand of equipment you’re using to visit our site (cell-phone, PC, etc.) as well as the geographical location, if applicable. Cookies help inform our website about the way you navigate around our site, what you click on (or don’t) thus enabling our website to personalize your experience when you visit us.

If you visit our facility your face and/or other biometric data (including your method of transportation) may be recorded by our security systems. We use this security system solely for the protection of our staff (and our visitors) and to assist dutiful law enforcement if required. These recordings are deleted according to our data retention policy or as required by EU and Spanish law.

We may also obtain 3rd party information about you and/or the property you own in order to properly service your Estate’s needs. For example technical data from analytics providers, advertising networks, social media platforms, property market platforms and similar applications, sources and/or companies.

MARKETING

Based on the information that you’ve provided us, we may send you news and information about our services (i.e. newsletters) if you’ve requested information from us or have purchased any goods or services from us and you have NOT opted out. You can always ask us to stop (Opt out) or start (Opt in) by contacting us or by following any of the “unsubscribe” links that you will find at the bottom of any message that ENJA might have sent you.

We never transfer the personal data that you have supplied to us to 3rd parties for their own sales and marketing promotions, however some information must be provided to those contractors and suppliers if they’re assigned to visit your Estate(s) and conduct a service on ENJA’s behalf.

WHO GETS TO SEE YOUR PUBLIC (OR NON-PUBLIC), DATA THAT WE STORE?

The only organization that is allowed to see the data that we store is Enja Property Management SL (for example when you fill in one of ENJAs on-line RFQ forms or other on-line data gathering tool). This data may then be transferred and processed by other ENJA entities in order to provide effective services to you.

As stated earlier, ENJA doesn’t transfer your data to organisations that would like to use it for their own marketing and sales promotions. Your data will only be shared with ENJA approved suppliers, contractors and service provides who need the information to be able to provide you with services and/or products that you have requested from ENJA.

For example: We may transfer relevant data to our bank, any payment transaction companies (Credit cards, PayPal, NFT, digital wallet, etc.), logistic suppliers, insurers, experts or consultants that are helping us provide ENJA services to you and your Estate, as well as any anti-fraud and credit checks or other security-based checks.

When we do send this data to them, we will require that these organisations keep the information confidential and secure, and that they’ll only use it to carry out their services and nothing else.

LAWFULL REQUESTS

If law enforcement or other state or federal entities (including Interpol and similar legal entities and courts) request disclosure of the data that you have given us, we’ll only disclose that which we are legally bound to do, or that this disclosure is necessary to protect the rights of ENJA, our employees or the rights of others, and disclosing this data is not prohibited by European and Spanish law.

HOW LONG WILL WE KEEP YOUR PERSONAL DATA ?

ENJA retains the data that you have sent us (and any data that we’ve recived from the above mentioned 3rd parties) for as long as necessary in order for us to provide you our services, and maintain our business records in order to satisfy tax, legal and other EU/Spanish regulatory requirements, as well as to protect and defend ENJA against any potential legal claims.

HOW DO WE KEEP YOUR PERSONAL DATA SECURE?

We realize that the data that you’ve provided us is important to you and we’re committed on treating it with the utmost care and security. Here at ENJA, we have multiple layers of IT-security which safeguard your data from unauthorised access and/or disclosure. For example, we limit access to your data to ENJA employees, contractors and other third parties on a direct business need-to-know basis. They in turn will only process your data following our legal agreements and contracts with them, and are subject to the same level of confidentiality as we have with you. In addition, our employees receive data protection training as part of their introduction package which covers ENJA’s security and data policies as well as what to do if there ever is a data breach.

THIRD PARTY WEBSITES

As stated earlier, some 3rd partie’s web services, search engines, browsers, etc. may be collecting data about you while you’re visiting our website, but they will be following their own privacy policies. ENJA cannot, in that case, accept any responsibility for their privacy practices, how the conduct themselves nor what they do with the content they collect from you.

ACCESS TO YOUR DATA

Access to your data is in accordance with the General Data Protection Regulation (GDPR), Directive 95/46/EC.

OTHER RIGHTS

As well as your right to access your data following GDPR, you may have other legal rights about how your data may be handled as well as the option to have some or all of your data corrected or erased, to object to us processing the data that you have sent us, or to restrict certain parts of it.

However, be aware that such filtering, erasure or restrictions may mean that we won’t be able to provide you with the services (or portions thereof) that you’re requesting. Therefore, please read all of our relevant Terms and Conditions, contracts and other legal documents that you receive from us, so that you may take those security measures that you deem are necessary to protect your data.

If you have any questions about any of the above sections or would like to exercise any of your rights explained above, please contact us using any of the sources shown below: