THE RIGHT FOR A EU CITIZEN TO WITHDRAW FROM A REMOTE CONTRACT
According to applicable, European consumer law for remote contracts in your country of residence (see EU, Consumer Rights Directive 2019/2161), you may be entitled to cancel a Purchase made on the ENJA Website, without stating any reason, within fourteen (14) days i.e. fourteen 24-hour periods (the Cancellation Period), or under whatever conditions are set out in your country of Purchase.
This Cancellation Right expires fourteen (14) days (24-hr periods) after the date and time that the Customer completes a successful payment for Services and/or Products based on the information provided on the Website and/or the Quote received from ENJA.
In the event that you want to invoke the Cancellation right, then you must send a message (letter or e-mail) to ENJA, at the address set out below, where you clearly state that you wish to use the said EU cancellation right with respect to the Purchased Service or Product. You may use the template provided below (but you do not have to use it).
In order for you to utilise your Cancellation right, it will be sufficient that you submit your Cancellation message to ENJA before the expiry of the Cancellation period.
If you cancel the Purchase, you must, at your own cost, return any and all material and/or inventory that ENJA (or its suppliers and/or contractors) have delivered to your property without undue delay and at the latest within fourteen (14) days (24-hr periods) from the date and time of Cancelation. You may request ENJA to collect this material or inventory, but also at your own cost.
Upon Cancellation, ENJA will repay Payments received from you with respect to the sale. We will use the same Payment method as you used when you made the Purchase (if the Payment service allows such a reversal payment) otherwise, a secondary repayment service will be used. Repayment will be made without undue delay and in the same currancy that the original Payment was made with, no later than fourteen (14) days (24-hr periods) from the day when ENJA was notified of your decision to cancel the Purchase.
ENJA is entitled to postpone repayment until any and all material or inventory that ENJA has delivered to your property is returned to ENJA.
After the end of the Cancelation Period above, the right to withdraw from the Purchase/Contract will no longer be available in accordance with Article 8 of the above mentioned EU Directive).
NOTE: This right does not apply if your residence (tax residence) is outside of the European Union. In that case, Spanish Consumer Protection law applies.
